1. The problem involves calculating the weighted average and percentage score for each feedback parameter based on the given ratings. 2. The formula for weighted average is: $$\text{Weighted Average} = \frac{(4 \times \text{count of 4}) + (3 \times \text{count of 3}) + (2 \times \text{count of 2}) + (1 \times \text{count of 1})}{\text{total responses}}$$ 3. The percentage score is calculated as: $$\text{Percentage Score} = \frac{\text{Weighted Average}}{4} \times 100$$ 4. For example, for Content clarity: - Total responses = 16 + 3 + 3 + 0 = 22 - Weighted Average = $\frac{(4 \times 16) + (3 \times 3) + (2 \times 3) + (1 \times 0)}{22} = \frac{64 + 9 + 6 + 0}{22} = \frac{79}{22} \approx 3.59$ - Percentage Score = $\frac{3.59}{4} \times 100 \approx 89.5\%$ 5. Repeat the calculation for each parameter similarly. 6. Finally, calculate the overall average weighted average and percentage score by averaging all parameters' weighted averages and percentage scores respectively. This method helps quantify feedback quality clearly and fairly.