Customer Satisfaction
1. **State the problem:**
Andy believes 83% of his customers are satisfied with the food. A random sample of 99 customers is taken. We want to find probabilities related to the number and proportion of satisfied customers.
2. **Identify parameters:**
- Population proportion $p=0.83$
- Sample size $n=99$
- Number of successes $X$ follows a binomial distribution: $X \sim \text{Binomial}(n=99, p=0.83)$
3. **Use normal approximation to binomial** (since $np=99 \times 0.83=82.17$ and $n(1-p)=99 \times 0.17=16.83$ are both > 5):
- Mean $\mu=np=82.17$
- Standard deviation $\sigma=\sqrt{np(1-p)}=\sqrt{99 \times 0.83 \times 0.17} \approx \sqrt{13.963} = 3.7379$
4. **Part a) Probability less than 83 customers satisfied:**
Use continuity correction: $P(X < 83) = P(X \leq 82)$, approximate as $P(Y \leq 82.5)$ where $Y$ is normal.
Calculate z-score:
$$z=\frac{82.5 - 82.17}{3.7379} = \frac{0.33}{3.7379} \approx 0.09$$
Find probability from z-table:
$$P(Z \leq 0.09) \approx 0.5359$$
5. **Part b) Probability at least 83 customers satisfied:**
$$P(X \geq 83) = 1 - P(X \leq 82) = 1 - P(Y \leq 82.5)$$
From part a),
$$= 1 - 0.5359 = 0.4641$$
6. **Part c) Probability sample proportion between 80% and 88%:**
Translate proportions to counts:
- Lower bound: $0.80 \times 99 = 79.2$
- Upper bound: $0.88 \times 99 = 87.12$
Using continuity correction:
$$P(79.2 < X < 87.12) \approx P(79.5 \leq Y \leq 87.5)$$
Calculate z-scores:
$$z_1= \frac{79.5 - 82.17}{3.7379} = \frac{-2.67}{3.7379} \approx -0.71$$
$$z_2= \frac{87.5 - 82.17}{3.7379} = \frac{5.33}{3.7379} \approx 1.43$$
Find probabilities from z-table:
$$P(Z \leq 1.43) \approx 0.9236$$
$$P(Z \leq -0.71) \approx 0.2389$$
Calculate final probability:
$$0.9236 - 0.2389 = 0.6847$$
**Final answers:**
a) 0.5359
b) 0.4641
c) 0.6847