1. State the problem: Find the difference in delivery journeys completed on time between Q4 (October to December) in 2013 and Q4 in 2014. 2. Sum the Q4 values for 2013: $62 + 57 + 71 = 190$. 3. Sum the Q4 values for 2014: $65 + 69 + 72 = 206$. 4. Compute the difference: $206 - 190 = 16$. 5. Conclusion: 2014 was greater by 16.