Customer Lifetime Value
1. **State the problem:** Calculate the Customer Lifetime Value (CLV) given quarterly spending of 1500, a gross margin of 25%, a customer duration of 3 years, and an annual discount rate of 10%.
2. **Identify variables:**
- Quarterly spending, $S = 1500$
- Gross margin, $m = 0.25$
- Duration, $T = 3$ years
- Annual discount rate, $r = 0.10$
- Number of quarters in 3 years, $n = 3 \times 4 = 12$
3. **Calculate the margin per quarter:**
$$\text{Margin per quarter} = S \times m = 1500 \times 0.25 = 375$$
4. **Calculate the quarterly discount rate:**
$$r_q = (1 + r)^{\frac{1}{4}} - 1 = (1 + 0.10)^{0.25} - 1 \approx 0.0241$$
5. **Calculate the present value of the annuity (CLV):**
The CLV is the sum of discounted margins over 12 quarters:
$$\text{CLV} = \sum_{k=1}^{12} \frac{375}{(1 + r_q)^k}$$
This is a geometric series with first term $a = \frac{375}{1 + r_q}$ and ratio $\frac{1}{1 + r_q}$.
6. **Use the formula for the sum of a geometric series:**
$$\text{CLV} = 375 \times \frac{1 - (1 + r_q)^{-12}}{r_q}$$
7. **Calculate:**
$$1 + r_q = 1.0241$$
$$ (1 + r_q)^{-12} = 1.0241^{-12} \approx 0.7513$$
$$\text{CLV} = 375 \times \frac{1 - 0.7513}{0.0241} = 375 \times \frac{0.2487}{0.0241} \approx 375 \times 10.32 = 3869.9$$
8. **Final answer:**
The approximate CLV is about 3870, closest to option ₹4,000.
**Answer: ₹4,000**