1. **Problem 1: Find the approximate percentage increase in total number of downloads from April to May**. Given data: - Downloads in April = 26 million - Downloads in May = 40 million 2. Use the percentage increase formula: $$\text{Percentage Increase} = \frac{\text{New Value} - \text{Old Value}}{\text{Old Value}} \times 100$$ 3. Substitute values: $$= \frac{40 - 26}{26} \times 100$$ $$= \frac{14}{26} \times 100$$ $$\approx 0.5385 \times 100 = 53.85\%$$ 4. Approximate percentage increase = 54%. --- 1. **Problem 2: Calculate the total cost of compensation if 32% of dissatisfied customers requested compensation and each received a 20 voucher**. Given data: - Total dissatisfied customers = 49,550 - Percentage requesting compensation = 32% = 0.32 - Voucher value per customer = 20 2. Calculate number of customers requesting compensation: $$49,550 \times 0.32 = 15,856$$ 3. Calculate total cost: $$15,856 \times 20 = 317,120$$ 4. The available options do not directly show 317,120, so please verify if there is a misprint or if the question expects another approach. Since the provided multiple-choice answers (109,440; 117,210; 158,560) do not match, possibly the questions or values need re-check. If we use 20 as 20 euros, the total cost should be 317,120. Final answers: - Percentage increase: 54% - Total compensation cost: 317,120 euros (not matching provided options)